At Divaah, we are committed to delivering high-quality beauty and skincare products that meet the highest standards of safety, efficacy, and customer satisfaction. Every product is carefully curated and quality-checked before dispatch. We hope you enjoy using our products as much as we enjoy creating them.
However, if you experience an issue with your order, we are here to help.
Eligibility for Return, Replacement, or Refund
Divaah offers a replacement or refund only under the following circumstances:
- You have received an incorrect product different from the item ordered.
- You have received a damaged product.
- You have received an expired product.
- You have received an empty package.
- The product is missing from the package at the time of delivery.
Reporting an Issue
If you receive a wrong, damaged, expired, missing, or empty-package order, you must notify us within 7 (seven) days from the date of delivery.
To initiate a return, replacement, or refund request, please email us at support@divaah.com with:
- Your order number.
- A detailed description of the issue.
- Clear photographs / videos of the product, packaging, shipping label, and invoice (where applicable).
- Any other supporting documentation required to verify the claim.
- Package opening video recording with videos of the product, packaging, shipping label, and invoice (where applicable).
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Requests submitted after the expiry of the 7-day period may not be eligible for return, replacement, or refund.
Empty Package Claims
In the event that you receive a package that appears to be empty, partially empty, or tampered with, you are requested to record a continuous unboxing video from the moment the sealed package is opened until its contents are fully displayed.
This video may be required as supporting evidence for the investigation and resolution of your claim.
Order Cancellation
- Orders that have already been shipped cannot be cancelled.
- Orders that have not yet been shipped may be cancelled by contacting our customer support team.
- Approved cancellations will be processed in accordance with the original mode of payment.
Review and Approval Process
Upon receiving your request, our customer support team will review the submitted information and documentation.
Please allow up to 48 hours for us to assess your request.
If your claim is approved:
- A reverse pickup will be arranged, wherever serviceable, through our logistics partner.
- In locations where reverse pickup is unavailable, customers may be requested to self-ship the product, and applicable reimbursement may be provided at Divaah discretion.
Refund Processing
Once the returned product is received and inspected by our quality assurance team, and the reported issue is verified, the refund will be initiated within 24 hours of approval.
The credited amount may take additional time to reflect in your account depending on your bank, payment provider, or financial institution.
Non-Returnable Products
For hygiene, safety, and quality-control reasons, Divaah does not accept returns, exchanges, or refunds in the following cases:
- Products that have been used, opened, or tampered with.
- Products returned without original packaging.
- Products purchased during special promotions, clearance sales, or limited-time offers, unless received damaged, defective, expired, or incorrect.
- Dissatisfaction arising from personal preferences, fragrance, texture, expected results, skin suitability, or individual reactions, except where required under applicable consumer protection laws.
Contact Us
For any questions regarding returns, replacements, cancellations, or refunds, please contact us:
Divaah Customer Support
Email: support@divaah.com
Website:www.thedivaah.com
Divaah reserves the right to refuse any return, replacement, or refund request that does not comply with this Policy or where fraudulent activity is suspected.
